Shipping policy

Last Updated: September 25, 2026

MARQEVOR provides shipping solutions for custom lapel pins, badges, cufflinks, tie clips, name badges and other custom metal products. Shipping arrangements are confirmed separately based on product specifications, order quantity, packaging requirements and delivery destination. All orders are shipped from mainland China. We arrange international shipping to supported destinations, with availability confirmed during the quotation process.

1. Order Processing & Production Lead Time

All our products are custom-made according to customer-approved designs and specifications.

Production will be scheduled only after the customer has confirmed the final artwork, product specifications, quotation and payment terms in writing.

Production lead times vary depending on the product category, material availability, surface finish, order quantity, design complexity and packaging requirements. An estimated production timeline will be provided in the quotation or order confirmation.

Production lead time and shipping transit time are separate and should not be considered the same.

2. Shipping Methods

We may arrange shipment by international express, air freight or other suitable and compliant logistics services, depending on the destination, shipment size and delivery requirements.

Available shipping methods, estimated transit times and freight charges will be confirmed with the customer before dispatch.

Where appropriate, carriers may include DHL, FedEx, UPS or other qualified logistics providers. The final carrier will depend on service availability, destination and shipment requirements.

3. Shipping Costs

We do not display standard international shipping rates because custom orders vary in size, weight, quantity, packaging and destination.

Shipping charges will be included in the quotation or confirmed separately before shipment. Any special packaging, insurance, remote-area surcharge or other logistics-related fee will be communicated when applicable.

4. Estimated Delivery Time

Any production, dispatch or delivery date provided by MARQEVOR is an estimate unless otherwise expressly agreed in writing.

Transit times may be affected by carrier schedules, customs clearance, public holidays, weather conditions, destination restrictions and other circumstances outside our reasonable control.

We will make reasonable efforts to assist with shipment enquiries, but delays caused by carriers, customs authorities or incorrect information supplied by the customer may be beyond our control.

5. Tracking Information

When tracking is available, the tracking number or shipment details will be provided after the order has been dispatched.

Tracking information may take some time to become active after the shipment is collected by the carrier.

For freight or other shipping methods that do not provide standard online tracking, relevant shipping documents and available delivery updates will be provided separately.

6. Customs Duties & Import Charges

International shipments may be subject to import duties, VAT, customs clearance fees, brokerage fees or other charges imposed by the destination country or region.

Unless otherwise agreed in writing or expressly included in our quotation, these charges are not included in the product or shipping price and are the responsibility of the buyer or consignee.

Customers are responsible for confirming applicable import requirements and providing any information or documentation reasonably required for customs clearance.

7. Shipping Address

Customers are responsible for providing a complete and accurate delivery address, postal code, recipient name, company name where applicable, email address and contact phone number.

Please notify us immediately if the shipping information needs to be changed. Address changes might not be possible after the shipment has been dispatched and may result in additional charges.

Additional costs caused by an incorrect or incomplete address may be charged to the customer where permitted.

8. Inspection & Damage Claims

Please inspect the shipment promptly upon delivery.

If the outer packaging appears damaged, please photograph the package before opening it and retain all original packaging materials.

For transit damage, missing items or incorrect items, contact us at marqevor2026@outlook.com within seven calendar days of delivery.

Please provide:

Order or quotation number
Description of the issue
Photos of the outer packaging
Photo of the shipping label
Clear photos or video of the affected products
Quantity of damaged, missing or incorrect items

We will review the information and, where appropriate, assist with a carrier claim or propose a reasonable solution based on the circumstances.

9. Lost or Delayed Shipments

If tracking information shows no movement for an unusual period or a shipment appears to be lost, please contact us so that we can open an enquiry with the carrier.

A shipment will not be considered lost until the carrier has completed its investigation or confirmed the loss. The available resolution may depend on the carrier’s findings, shipping terms and any insurance arranged for the shipment.