Refund policy

Last Updated: August 8, 2026

MARQEVOR specializes in custom-made metal products produced according to customer-approved artwork, specifications and order requirements. Because customized products cannot normally be resold, they are generally not eligible for return, exchange or refund unless they are defective, damaged, incorrect or materially different from the approved specifications.

1. Custom-Made Products

All custom lapel pins, badges, cufflinks, tie clips, name badges and other personalized metal products are made specifically for each customer.

We do not accept returns, exchanges or refunds for:

A change of mind after production has started
Incorrect information supplied or approved by the customer
Customer-approved artwork, spelling, dimensions, colors or specifications
Products that have been used, altered, damaged or improperly stored after delivery
Minor variations inherent in metal finishing, plating, enamel colors or custom manufacturing that do not materially affect the approved design or intended use

2. Artwork & Specification Approval

Before production, customers are responsible for reviewing and approving the final artwork and applicable specifications, including:

Product dimensions and thickness
Material and plating color
Surface finish and enamel colors
Logo, text and spelling
Attachment and packaging requirements
Order quantity

Production will proceed based on the customer’s written approval. Changes requested after approval may result in additional costs and a revised production schedule.

3. Order Changes & Cancellations

Please contact us as soon as possible if you need to change or cancel an order.

Cancellation or modification requests will be reviewed according to the production status. If design work, material purchasing, tooling, sampling or production has already begun, the related costs may be deducted from any amount eligible for refund.

Orders that have completed production or have been dispatched cannot normally be cancelled.

4. Damaged, Defective or Incorrect Products

Please inspect your shipment promptly upon delivery.

If products arrive damaged, defective, incorrect or materially inconsistent with the approved specifications, contact us at marqevor2026@outlook.com within seven calendar days of delivery.

Please provide:

Order or quotation number
A clear description of the issue
Photos of the outer packaging and shipping label
Clear photos or video showing the affected products
Quantity of affected items

Please retain the products and original packaging while the claim is being reviewed.

5. Claim Review & Resolution

We will review the submitted information and may request additional evidence where reasonably necessary.

If a claim is confirmed, the appropriate solution may include:

Repair
Replacement of the affected quantity
Reproduction
Partial refund
Full refund for the affected products

The resolution will depend on the nature and extent of the issue, the approved specifications and the circumstances of the order.

Please do not return any products without our written authorization. Unauthorized returns may not be accepted.

6. Shipping-Related Claims

For products damaged or lost during transportation, we may assist with an enquiry or claim through the carrier.

The customer must provide the requested photographs, packaging, shipping documents and other supporting evidence. Resolutions for shipping claims may depend on the carrier’s investigation, shipping terms and any insurance arranged for the shipment.

7. Return Shipping

If an authorized return is required because of a confirmed error attributable to MARQEVOR, return shipping arrangements will be confirmed with the customer in writing.

For any other authorized return, shipping costs and related import, customs or handling charges will be determined according to the circumstances of the case.

8. Refunds

Approved refunds will normally be issued to the original payment method or through another mutually agreed method.

The time required for funds to appear may vary depending on the payment provider, bank and country or region. Any applicable bank or payment processing charges will be communicated where relevant.